Visivra Official Website › Refund Policy
Refund PolicyVisivra Refund Policy
A Visivra refund starts with a telephone call to the order desk, not an email.
The desk on +1 (323) 347-4522 issues a return authorisation, the bottles go back to 345 Hudson Street, Floor 16, New York, NY 10014, USA at the buyer's postal cost with tracking, and the name, email and order ID go inside the box.
Five steps, the two waits at the end, and the mistakes that stall a claim.
The five steps of a Visivra refund
In order, with what each one involves and why it is there.
1. Call the order desk with your order ID
Dial +1 (323) 347-4522 and have the confirmation email open in front of you. The desk searches on the order ID, so a call that begins with it is materially shorter than one that does not, and the same string appears again on the note that goes inside the box.
Nothing else happens until this call has happened. It is the step that authorises everything after it.
2. Ask for a return authorisation and confirm the return address
Ask for two things on that call: an authorisation to return, and confirmation of the address to send it to. Write both down while you are on the telephone rather than trusting memory, because the second one is easy to confuse with the office address printed in the footer of every page here.
Returns go to 345 Hudson Street, Floor 16, New York, NY 10014, USA. A parcel arriving there without an authorisation attached to it can be refused, which turns a refund into a postage bill.
3. Put your full name, email and order ID inside the box
A sheet of paper inside the box carrying three lines: your full name, the email address used at the checkout, and the order ID. That is the whole requirement and it takes a minute.
A box with none of those inside it arrives at a warehouse as an anonymous parcel of bottles. Matching it to a transaction then depends on the return address on the outside, which is slower and sometimes impossible.
4. Post it with tracking, at your own cost
Post it with a tracked service, at your own cost. Return postage is not refunded and the seller asks for tracking, which is the dearer of the two options at most counters.
Keep the tracking number until the money lands. Until the desk credits the return, that number is the only evidence in existence that the parcel arrived at all.
5. Expect 3–5 business days to process, then 5–10 on the card
Two waits sit at the end, and they belong to two different organisations. Three to five business days for the seller to process the refund once the return is credited, then a further five to ten days for the money to appear on the card.
The second wait is the card issuer's rather than the desk's, which is worth knowing before making a second telephone call about it.
Each step exists because skipping it causes one specific failure, and the next section pairs each failure with the step it belongs to and what it costs in days.
Cancelling or changing a Visivra order before it ships
The cheaper route, how long it stays open, and why refusing delivery is not it.
A refund is the route once bottles have arrived. Before that there is a shorter and cheaper route, and it closes quickly: an order that has not yet been released to the carrier can often be changed or cancelled by the desk without any parcel moving at all.
The window for that is small, usually a working day or two, because the warehouse picks quickly. Anyone who has ordered the wrong tier, mistyped an address or changed their mind within an hour should call +1 (323) 347-4522 immediately rather than waiting for the parcel in order to return it.
After dispatch the options narrow to two: refuse delivery, or accept it and run the five-step return above. Refusing delivery sounds simpler and usually is not, because a refused parcel travels back through the carrier's system without a return authorisation attached and is harder for the desk to match to an order.
| When you notice | What is possible | What to do |
|---|---|---|
| Within an hour of ordering | A cancellation or a tier change, most of the time | Call +1 (323) 347-4522 with the order ID |
| Before the tracking email arrives | Often still a change, sometimes not | Call, and ask the desk what stage the order is at |
| After the tracking email | The parcel is moving; a return is the route | Let it arrive, then follow the five steps |
| On the doorstep | Refusing delivery is possible and rarely the best option | Accept it and call for a return authorisation |
Every row is one telephone call. The difference between them is how much postage the call saves.
One thing does not change at any of those four moments. The order ID is what the desk searches on, and a call that begins with it is materially shorter than one that does not.
Why a Visivra refund stalls
Six ways a valid claim gets slower, and what each one costs.
| Step skipped | What happens | How long it costs |
|---|---|---|
| No call before posting | An unannounced parcel can be refused at the returns address | The whole claim, in the worst case |
| No order ID inside the box | The parcel cannot be matched to a transaction | Days, and several telephone calls |
| No tracking on the return | No proof the parcel arrived | The claim rests on the desk's own receiving record |
| Emailing the website address instead | That address cannot see orders | A day or two, and the call still has to be made |
| Posting after day 60 | The window has closed | The refund route has ended |
| Wrong return address | Returns go to Hudson Street, not the Wall Street office | However long a misdirected parcel takes to come back |
The last row is the one that surprises people. The office address and the returns address are two different New York addresses and they are both printed in the footer of every page here.
The office at 40 Wall Street, Suite 1708, New York, NY 10005, USA is a business address. Returns go to 345 Hudson Street, Floor 16, New York, NY 10014, USA. Reading those two lines carefully before posting is worth more than anything else on this page.
How long a Visivra refund takes
Five stages, and which of them anybody can actually hurry.
| Stage | How long | Who controls it |
|---|---|---|
| Getting the return authorisation | One telephone call | The order desk |
| Posting the parcel | Whatever the chosen service takes | The buyer and the carrier |
| The desk receiving and crediting it | On arrival | The returns address |
| Processing the refund | 3 to 5 business days | The seller |
| The money appearing on the card | A further 5 to 10 days | The card issuer |
Two separate waits sit at the end of that list and the second belongs to a bank. A refund that has been processed but has not appeared is a question for the card issuer rather than for the desk.
Added up, a refund claimed on day 45 and posted promptly is usually resolved inside three to four weeks, most of which is postage and banking rather than anything the seller does.
That total is the reason the guarantee page recommends deciding by day 45 rather than day 59. The window is about when the claim is made, and everything after it runs on other people's clocks.
What to keep during a Visivra return
Five things to keep, and what each one proves.
- The order confirmation email. It carries the order ID, which every step above depends on.
- The return authorisation. Whatever reference the desk gives on the call, written down at the time.
- The tracking number. Until the refund lands, this is the only proof the parcel arrived.
- A photograph of the packed box, showing the note with the name, email and order ID inside it. Thirty seconds now, and it settles any later question about what was sent.
- The postage receipt. Return postage is not refunded, but the receipt establishes when the parcel entered the postal system.
None of that is unusual for a mail return and all of it is the difference between a claim that resolves in three weeks and one that resolves in six.
What the Visivra refund policy does not cover
Four exclusions and two inclusions, all of them written down rather than implied.
The policy is a satisfaction guarantee on a purchase made through the seller's checkout. Four things sit outside it and each is a term rather than a surprise.
- Return postage. The buyer's cost, with tracking requested. On a six-bottle parcel that is a real figure.
- The original shipping charge on the tiers that carry one. The $9.99 is not recovered by a return.
- Orders placed elsewhere. A marketplace listing applies that platform's returns policy, not this one.
- Anything after day 60. The window closes, though the order desk remains available for delivery problems.
Two things it explicitly does cover are worth restating beside those. It covers an opened bottle, because a satisfaction guarantee on an unopened one would be meaningless. And it covers the entry tier as fully as the top one, which is not true of every ladder in this category.
Who to contact about a Visivra refund
Two desks, and the one that can actually start a refund.
| Desk | Reaches | Can do | Cannot do |
|---|---|---|---|
| Order support | +1 (323) 347-4522 / [email protected] | Order status, tracking, changes, return authorisations, refunds | Change what is written on this website |
| This website | [email protected] | Corrections to these pages, privacy questions, press | See an order, start a refund, or change a delivery address |
The website desk answers Mon–Fri 9:00am–5:00pm ET. Writing to it about a refund costs a day and the telephone call still has to be made.
That division is the single most practical fact on this page. Two addresses exist, they belong to two different organisations doing two different jobs, and only one of them can see an order. The contact page sets out both in full.
Visivra refund questions, answered
How do I get a Visivra refund?
Call +1 (323) 347-4522 with the order ID, ask for a return authorisation and the return address, put your name, email and order ID inside the box, and post it with tracking at your own cost.
Where do I send Visivra bottles back to?
345 Hudson Street, Floor 16, New York, NY 10014, USA. That is a different New York address from the office at 40 Wall Street, Suite 1708, New York, NY 10005, USA, and posting to the wrong one is a real and avoidable delay.
Do I need to call before returning Visivra?
Yes. An unannounced parcel can be refused at the returns address, which is the most expensive mistake on this page.
How long does a Visivra refund take to reach my card?
Three to five business days to process after the return is credited, then a further five to ten days at the card issuer. Those are two separate waits.
Can I get a partial Visivra refund on unopened bottles?
The policy as published is a money-back guarantee within the window rather than a per-bottle arrangement. The order desk confirms what is being refunded when it issues the authorisation, and that is the moment to ask.
Is Visivra return postage refunded?
No. Return postage is the buyer's cost, and the money-back satisfaction seal on the pack is worth reading beside that fact rather than instead of it.
Sources cited on this Visivra refund page
Two public reference pages on the category, for readers weighing the decision rather than the postage.
- National Eye Institute. Age-Related Eye Disease Studies (AREDS/AREDS2). National Institutes of Health. https://www.nei.nih.gov/research/clinical-trials/age-related-eye-disease-studies-aredsareds2
- National Center for Complementary and Integrative Health. Antioxidants: In Depth. https://www.nccih.nih.gov/health/antioxidants-in-depth
Order Visivra knowing exactly how the window works
60 days from purchase, one telephone call to start a return, and the postage back is the buyer's own.
Two bottles $158 · six bottles $294 · 60-day money-back guarantee
Order Visivra On The Official Website30 capsules a bottle · lot VIS-26/MY-3811 · ships from the U.S.
