Visivra Official Website › Contact
ContactContact The Visivra Desks
Two desks answer questions about Visivra, and only one of them can see an order.
The order desk on +1 (323) 347-4522 handles tracking, changes and refunds. The website address at [email protected] handles corrections to these pages, privacy and press, and cannot start a refund.
Which desk answers what, what each one will ask for, and the two New York addresses.
Which Visivra desk to write to
Nine requests, and which of the two desks can actually act on each.
| What you need | Which desk | How to reach it |
|---|---|---|
| Where is my parcel? | Order support | +1 (323) 347-4522 or [email protected] |
| I need to change a delivery address | Order support | Telephone, and as soon as possible |
| I want a refund inside the window | Order support | Telephone, with the order ID. This is the only route that starts one. |
| I was charged something I do not recognise | Order support | Telephone |
| How much zinc is in a capsule? | Order support | Telephone. That desk holds the specification. |
| Which form is the vitamin A? | Order support | Telephone, and worth asking before the first bottle |
| A page on this website is wrong | Website desk | [email protected] |
| A privacy or data question | Website desk | [email protected] |
| Press, or a request to quote a page | Website desk | [email protected] |
The website desk is answered Mon–Fri 9:00am–5:00pm ET. It has no view of tracking, payments or refunds, and it cannot look up a lot code against an order.
Nine common requests, and six of them go to the same telephone number. That is not an accident: anything attached to a transaction belongs with the party that can see the transaction, and this website is not that party.
Anyone genuinely unsure should use the telephone. It is the route with a person on the end of it, and a misdirected question can be redirected inside the same call rather than a day later.
Writing to the Visivra order desk
What the desk will ask for, and the two product questions worth putting to it.
With those in front of you, call +1 (323) 347-4522 or write to [email protected] with the order ID in the subject line. The telephone settles anything needing a decision on the spot; email is better when the exchange should be in writing.
Two of the options in that list are not about a parcel at all. The vitamin A form and the zinc amount are product questions, the order desk is the party that holds the specification, and both are set out in full on the side effects page. Asking before the first bottle is better than asking after it.
One habit saves more time than any other: quote the lot code when the question is about the bottle rather than the parcel. It is printed on the base, it identifies the production run, and the batch verification page explains what it proves.
Writing to the Visivra website desk
What a correction needs to include, and what happens to it.
Send it to [email protected], answered Mon–Fri 9:00am–5:00pm ET. Corrections are made on the page itself rather than in a reply, and they move the review date forward, which is how a reader can tell a maintained page from an abandoned one.
Citation corrections are especially welcome. Every source on this website was checked against the record it points at, and if a paper does not support the sentence beside it, that is an error worth hearing about rather than a difference of opinion.
The two Visivra addresses, and which parcels go where
One office, one returns address, and the rule that covers both.
| Address | What it is | What goes there |
|---|---|---|
| 40 Wall Street, Suite 1708, New York, NY 10005, USA | The business office of Myvisivra | Correspondence. Not returns. |
| 345 Hudson Street, Floor 16, New York, NY 10014, USA | The returns address | Bottles going back under the guarantee, with the authorisation already obtained |
Two different New York addresses. Posting a return to the office is one of the commonest and slowest mistakes in the whole refund process.
Nothing should be posted to either address without calling first. A return needs an authorisation from the order desk before it is sent, because an unannounced parcel can be refused at the returns address, and the refund policy page sets out the five steps in order.
Inside the box go three things: full name, email address and order ID. A parcel with none of those in it cannot be matched to a transaction and is the most common reason a valid refund stalls.
Six Visivra situations, and the shortest path through each
Six common situations, the identifier each one needs, and the one that is neither desk's job.
A parcel that has stopped moving
Open the tracking email rather than the order confirmation, note the last scan and its date, then call +1 (323) 347-4522 with the order ID. A desk chasing a specific stalled scan gets a better answer from a carrier than a general enquiry does.
A refund you have decided on
Call before packing anything. The authorisation comes first, the return address is confirmed on the same call, and an unannounced parcel can be refused. Day 45 rather than day 59 is the figure to aim at, because the window runs from the purchase date.
A question about what is in the capsule
Have the lot code from the base of the bottle. Ask for the zinc amount and the form of the vitamin A by name rather than asking whether it is safe, because a specific question gets a specific answer.
A charge that looks wrong
Check the confirmation email for the tier ordered and the shipping line, since two of the three tiers add $9.99. Then call, with both figures in front of you.
An error on one of these pages
Email [email protected] with the page address and a few words of the sentence. Nothing else is needed and nothing else speeds it up.
Vision that has changed
Neither desk is the right call. An eye examination finds the causes a capsule has nothing to do with, and the National Eye Institute sets out what an assessment covers.
The pattern across all six is the same: bring the identifier, ask the specific question. An order ID for anything transactional, a lot code for anything about the bottle, a page address for anything about this website.
One more distinction is worth having in writing. Myvisivra is the U.S. stocking partner for Visivra rather than the manufacturer, so this desk is precise about transactions and honest about the limit: the formulation belongs to the party that makes the product, and the order desk is the route to it.
When each Visivra desk answers
Four cards: two desks, one thing neither does, and what to have in front of you.
The order desk
+1 (323) 347-4522 and [email protected]. This is the seller's own desk, it is a United States number, and a caller from another time zone should expect United States business hours at the other end.
The website desk
[email protected], Mon–Fri 9:00am–5:00pm ET. Corrections, privacy and press. No view of orders, payments or tracking.
What neither desk does
Neither can diagnose anything, recommend a treatment or interpret a symptom. Vision that has changed is a matter for an eye examination, which finds the causes a capsule has nothing to do with.
What to have ready either way
The order ID for anything transactional, the lot code from the base of the bottle for anything about the product, and the page address for a correction.
Contacting Visivra: common questions
What is the Visivra customer service number?
+1 (323) 347-4522. That desk handles order status, tracking, changes and refunds, and it is the only route that can start a refund.
What is the Visivra email address?
There are two. [email protected] reaches the order desk. [email protected] reaches this website and handles corrections, privacy and press. The second cannot see orders.
Can I email for a Visivra refund?
A refund starts with a telephone call to +1 (323) 347-4522 and a return authorisation. The website address cannot start one, and writing to it costs a day.
Where is the Visivra office?
40 Wall Street, Suite 1708, New York, NY 10005, USA. Returns go to a different address, 345 Hudson Street, Floor 16, New York, NY 10014, USA, and only after the order desk has issued an authorisation.
Who do I ask how much zinc is in Visivra?
The order desk on +1 (323) 347-4522. That party holds the specification. This website holds the label, which names the six actives and leaves the figures to the seller.
How do I report a mistake on this Visivra website?
Write to [email protected] naming the page and a few words of the sentence. Corrections are made on the page and the review date moves forward.
Sources cited on this Visivra contact page
Two public reference pages, for the one question neither desk can answer.
- National Eye Institute. Age-Related Macular Degeneration (AMD). National Institutes of Health. https://www.nei.nih.gov/learn-about-eye-health/eye-conditions-and-diseases/age-related-macular-degeneration
- National Center for Complementary and Integrative Health. Antioxidants: In Depth. https://www.nccih.nih.gov/health/antioxidants-in-depth
Order Visivra with both numbers written down
One desk for the parcel and the specification, one for these pages, and 60 days from purchase to change your mind.
Two bottles $158 · six bottles $294 · 60-day money-back guarantee
Order Visivra On The Official Website30 capsules a bottle · lot VIS-26/MY-3811 · ships from the U.S.
